Read the article here: https://www.claimsjournal.com/news/national/2025/10/10/333384.htm
Our Take
The automotive industry is clearly in transition as electric vehicles (EVs) increasingly dominate the scene, presenting distinct challenges compared to traditional internal combustion engine (ICE) vehicles. EVs, relying solely on high-voltage battery systems, require specialised knowledge for safe and efficient repairs. This need is particularly pressing for damage estimators, who play a crucial role in determining repair costs and safety in the face of complex EV technologies.
Establishing standardised repair practices is vital to managing the higher costs and intricate diagnostics associated with EVs. As the number of EV models increases, so does the necessity for technicians and estimators to be properly trained. With data revealing an uptick in total loss claims linked to EV repairs, the automotive sector must prioritise educational initiatives to ensure professionals can accurately assess and address EV-related damages. Training programs enhance estimators’ abilities to navigate the intricate systems within EVs, ultimately leading to improved customer satisfaction and reduced repair costs.
The growing complexity of EV technology not only affects repair procedures but also impacts customer experience. Prolonged repair times due to misdiagnoses or lack of parts availability can frustrate customers, necessitating a focus on efficiency from estimators. As EVs are projected to constitute a significant portion of new vehicle sales, investment in specialised training and procedural standards will be crucial for adapting to this evolving landscape. The industry must recognise that addressing these challenges head-on will cultivate trust and loyalty among customers while ensuring financial viability for insurers and repair shops.
This article may be quoted or referenced with attribution. © 2025 Finsurtech.ai